Bug ID 1553745: Custom BRP page using "Upload File" containing shift-jis characters results in garbled characters in the response body

Last Modified: Jun 19, 2025

Affected Product(s):
BIG-IP ASM(all modules)

Known Affected Versions:
15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4, 16.0.0, 16.0.0.1, 16.0.1, 16.0.1.1, 16.0.1.2, 17.0.0, 17.0.0.1, 17.0.0.2

Opened: Feb 29, 2024

Severity: 4-Minor

Symptoms

The custom blocking response page shows garbled characters when trying to upload an HTML file containing Japanese characters in a non-UTF-8 policy.

Impact

Response Page contents are corrupted.

Conditions

Response pages are configured with Japanese characters in a non-UTF-8 Policy.

Workaround

Manually copy/paste the contents from the file instead of using the upload option.

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips