Bug ID 1583629: LCD UI contains missing data or report incorrect OS version after an OS downgrade

Last Modified: Jul 12, 2025

Affected Product(s):
F5OS F5OS-A, Install/Upgrade(all modules)

Known Affected Versions:
F5OS-A 1.7.0

Opened: May 03, 2024

Severity: 3-Major

Symptoms

When the OS on a system is downgraded (For example, from F5OS-A 1.7.0 to F5OS-A 1.5.2), the LCD may no longer report the system’s hostname and management IP address. It may also continue to report the OS version prior to the downgrade.

Impact

No functional impact. The hostname, management IP address, and OS version are correctly reported by ConfD or through the GUI.

Conditions

When a rSeries appliance OS has been downgraded (For example, from F5OS-A 1.7.0 to F5OS-A 1.5.2).

Workaround

When the OS is downgraded on a system, the LCD UI does not automatically revert to the version provided by the downgraded OS. As a result, some LCD UI features may no longer be available after the downgrade. To force the LCD UI to be downgraded, follow these steps: 1) Log in to the system as a root user. 2) At the Linux prompt, issue the following command: `docker exec -it platform-fwu psf call PUT:firmware/lcd/ui updatePolicy=different`. 3) Wait 60-90 seconds for the LCD UI update to complete. 4) At the Linux prompt, issue the following command: `docker exec -it platform-hal psf call POST:lcd/reboot waitForBootup=true`. 5) Wait 60-90 seconds for the LCD to complete a reboot. A clean install in the lower version of F5OS-A, for example, 1.5.2, may also restore the functionality of the new lcd-ui firmware.

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips