Last Modified: Sep 05, 2025
Affected Product(s):
APM-Clients APM, Install/Upgrade
Known Affected Versions:
7.2.4.6, 7.2.4.7, 7.2.4.8, 7.2.5
Fixed In:
7.2.5.1
Opened: Sep 10, 2024 Severity: 2-Critical Related Article:
K000141184
With the beta build of macOS 15.0, the Edge Client auto upgrade fails even though it appears successful in the edge.log. After the upgrade (example from 7246 to 7247), installation appears to be successful but Edge Client launches with old version(7246).
The Edge Client version upgrade process is not successful. The issue does not impact VPN.app and EPI.app upgrades.
This issue occurs under the following conditions: -- Systems installed with MacOS 15.0 version. -- An older version of Edge Client has been installed. -- Edge Client attempts to upgrade to a newer version through the auto-upgrade process.
There is no workaround for the issue.The below are recommended steps to disable the upgrade option. 1. Set "Component Update" to NO in the BIG-IP connectivity profile to prevent the Autoupdate process. 2. When the auto-upgrade starts, cancel the Download process in the "Downloading prompt". The Edge Client reverts to the older version, and the VPN session is established.
BIG-IP Edge Client auto-upgrade issues found on MacOS 15.0 is fixed in 7.2.5.1. Please follow the below deployment instructions depending on MacOS version you are using. On Mac OS 14 and below 1.On Mac OS 14 and below, the BIG-IP Edge Client can be successfully auto upgraded to 7.2.5.1 2.Upgrades from 7.2.5.1 to future versions of BIG-IP Edge Client requires fix on BIG-IP available in below EHFs. On Mac OS 15 and above 1.On MacOS 15 and above auto upgrade to 7.2.5.1 will not work and reinstallation of BIG-IP Edge client is required. 2.Upgrades from 7.2.5.1 to future versions of BIG-IP Edge Client requires fix on BIG-IP available in below EHFs. BIG-IP EHFs: - Hotfix-BIGIP-17.1.2.1.0.12.2-ENG.iso - Hotfix-BIGIP-16.1.5.2.0.8.5-ENG.iso - Hotfix-BIGIP-15.1.10.6.0.12.6-ENG.iso