Bug ID 1678473: Auto-upgrades of Windows Clients (Web EPI, Web VPN and Edge Client) without Component Installer service fails

Last Modified: Dec 11, 2024

Affected Product(s):
APM-Clients Install/Upgrade, TMOS(all modules)

Known Affected Versions:
7.2.4.7, 7.2.4.8, 7.2.5

Opened: Sep 25, 2024

Severity: 2-Critical

Symptoms

The auto-upgrade of Windows Clients(if Component Installer service is not installed already) fails since the Common Name in the new signing certificates had changed from "F5 Networks Inc" to "F5, Inc.".

Impact

You cannot upgrade Windows Clients (if Component Installer service is not installed already) to 725x or later.

Conditions

- Windows OS - Component Installer service is not installed along with Windows Clients - Auto-upgrade from 724x(except 7248) to 725x or later

Workaround

1) Re-install the Windows Clients (or) 2) Upgrade to 7248 GA build (apmclients-7248.2024.910.609-6452.0.iso) before upgrading to 725x or later.

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips