Bug ID 1697301: On a Windows 10 system, unable to establish VPN Connection with EdgeClient, WebVPN, Machine Tunnel, and Custom Dialer using TLS1.3

Last Modified: Dec 31, 2024

Affected Product(s):
APM-Clients APM(all modules)

Known Affected Versions:
7.2.4.6, 7.2.4.7, 7.2.4.8, 7.2.5

Opened: Oct 16, 2024

Severity: 3-Major

Symptoms

On Windows 10 system, Windows Edge Client, Web VPN, Machine Tunnel, and Custom Dialer fail to establish VPN over TLS 1.3. This is a known limitation on Windows 10, please refer to the Microsoft article https://learn.microsoft.com/en-us/windows/win32/secauthn/protocols-in-tls-ssl--schannel-ssp-

Impact

VPN connection fails.

Conditions

-- Windows 10 -- TLS1.3 protocol is used to establish a VPN connection

Workaround

Upgrade Windows 10 to Windows 11 Or Establish a VPN connection with TLS1.2

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips