Bug ID 1789437: Usernames containing the string 'mgmt' or 'shared' are not getting access to some info after login

Last Modified: Jun 19, 2025

Affected Product(s):
BIG-IP TMOS(all modules)

Known Affected Versions:
17.1.1.3, 17.1.1.4, 17.1.2, 17.1.2.1, 17.1.2.2

Opened: Jan 28, 2025

Severity: 3-Major

Symptoms

GUI returns "Error getting auth token from login provider" when going to Device Management :: Overview when logged in as a specific user other than admin even though it has admin privileges.

Impact

Not able to access this certain pages like Device Management :: Overview.

Conditions

A username is created with admin privileges that contains the string "mgmt" or "shared", for instance, the username "test_mgmt" or "shared_test".

Workaround

Avoid creating usernames that contain the words "mgmt" or "shared"

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips