Last Modified: Apr 17, 2025
Affected Product(s):
APM-Clients TMOS
Known Affected Versions:
7.2.5
Opened: Mar 14, 2025 Severity: 3-Major
EdgeClient installation fails on certain Windows systems when the CustomDialer component is included in the EdgeClient.exe package.
This issue occurs because the Prelogon service relies on certain DLLs included in the VC_Redistributable package. If this package isn't installed, the issue will arise. DownLoad Links to install the VC_Redistribution packages to fix the issue (workaround) https://aka.ms/vs/17/release/vc_redist.x64.exe https://aka.ms/vs/17/release/vc_redist.x86.exe
When VC_Redistribution package is not installed on the windows system.
Download the BIG-IP ApmClient from the BIG-IP installation with "Dialup Entry/Windows Logon Integration." component and install it on the users' machine.
None