Bug ID 1962245: When setting "Apply Policy on Setting Passwords for User Accounts" to false, trying to change user password fails and triggers application timeout

Last Modified: Oct 19, 2025

Affected Product(s):
F5OS F5OS-C, Velos(all modules)

Known Affected Versions:
F5OS-C 1.8.1, F5OS-C 1.8.2

Opened: May 28, 2025

Severity: 3-Major

Symptoms

- The GUI reports a Server Error 'application timeout' when attempting to change a user's password. - Attempting to load the "Users & Roles" page fails with the error "Failure for data/openconfig-system:system/aaa/authentication/f5-system-aaa:roles/role API. The server or an underlying service is unreachable."

Impact

The user manager daemon is temporarily unresponsive. It should recover after approximately five minutes. Attempts to change user's password does not take effect and authentication fails when using the new password.

Conditions

- VELOS system - The local password policy "Apply Policy on Setting Passwords for User Accounts" option (referred to as "apply-to-root" in the CLI and API) is set to "false". The default for this option is "true". - Attempt to change a user's password.

Workaround

Set the "Apply Policy on Setting Passwords for User Accounts" / "apply-to-root" option to "true".

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips