Bug ID 1969573: iHealth upload is failing with error "certificate signed by unknown authority"

Last Modified: Nov 26, 2025

Affected Product(s):
F5OS Velos(all modules)

Known Affected Versions:
F5OS-A 1.5.0, F5OS-A 1.5.1, F5OS-A 1.5.2, F5OS-A 1.5.3, F5OS-A 1.5.4, F5OS-A 1.7.0, F5OS-C 1.5.0, F5OS-C 1.5.1, F5OS-C 1.6.0, F5OS-C 1.6.1, F5OS-C 1.6.2, F5OS-C 1.6.4, F5OS-C 1.8.0, F5OS-C 1.8.1, F5OS-C 1.8.2

Opened: Jun 19, 2025

Severity: 2-Critical

Related Article: K000140362

Symptoms

When attempting to use the QKView upload feature, the upload may fail with the message "certificate signed by unknown authority". This is due to a recent Entrust certificate authority shutdown resulted inconsistency between F5OS and iHealth.

Impact

Unable to upload QKView files to iHealth with a single click.

Conditions

Attempting to upload a qkview file to iHealth after 30 June 2025.

Workaround

You can use the File Export feature to download QKView files, and then log into iHealth and upload the files via the iHealth page. You can find the QKView files in the GUI at System Settings > File Utilities, then choose "diags/shared" as the base directory, then select "qkview".

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips