Bug ID 2131941: You do not have access to the Network Access Connections. Please contact your system administrator.

Last Modified: Mar 18, 2026

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
17.5.1.3, 17.5.1.4, 17.5.1.5

Opened: Oct 15, 2025

Severity: 4-Minor

Symptoms

When you use the Connect option on Edge Client, after successful authentication, Edge Client shows the status as disconnected and the message "You do not have access to the Network Access Connections. Please contact your system administrator."

Impact

Access session created on the second virtual server cannot be strictly tied to this specific virtual server for additional security.

Conditions

- VPN is configured using 2 virtual servers where the first virtual server redirects to the second virtual server that provides the webtop. - Default system browser flow is enabled on the Connectivity profile of the first virtual server - Profile scope on either of the access profile is set to 'Profile' or 'Virtual Server'

Workaround

Configure the profile scope of the access profiles on both virtual servers to be 'Named' with a unique name.

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips