Bug ID 2225577: AOM and fan alarms persist on rSeries appliance persist after hardware replacement and cannot be cleared

Last Modified: Apr 14, 2026

Affected Product(s):
F5OS F5OS-A(all modules)

Known Affected Versions:
F5OS-A 1.8.3

Opened: Feb 19, 2026

Severity: 3-Major

Symptoms

After replacing a faulty fan tray via RMA, critical fan and AOM fault alarms remain visible in show system alarms even though replacement hardware is operating normally and show system health reports all components as healthy. Standard docker alert-service clear commands fail to remove the stale alarms.

Impact

Persistent false-positive critical alarms create operational confusion and monitoring noise.

Conditions

Fan tray hardware replaced via RMA Replacement fans operating correctly (>15K RPM, health status: ok)

Workaround

Log into the system as root and run: docker exec alert-service /confd/test/sendAlert -n "<message>" -s <Resource> -r clear -se error -i <ID> -d "<Text>" If above does not clear it. 1. docker restart alert-service 2.docker exec alert-service /confd/test/sendAlert -n "<message>" -s <Resource> -r clear -se error -i <ID> -d "<Text>"

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips