Bug ID 2230065: Upgrade Not Supported for BIG-IP Edge Client Version 7270 on Windows

Last Modified: Sep 24, 2026

Affected Product(s):
APM-Clients APM(all modules)

Known Affected Versions:
7.2.6, 7.2.6.1, 7.2.6.2

Fixed In:
7.2.7

Opened: Mar 02, 2026

Severity: 3-Major

Symptoms

1. Users attempting to upgrade directly from older versions of BIG-IP Edge Client for Windows to version 7270 will experience upgrade failures. 2. The F5 Component Installer Service will fail to upgrade due to changes in signer certificates and the Certificate Authority (CA) introduced with this release. 3. This issue is restricted to Windows platform users and does not impact MAC/ unrelated products

Impact

Upgrade from older versions of BIG-IP Edge Client for Windows to version 7270 is may fail. It is required to completely uninstall existing versions before installing version 7270.

Conditions

BIG-IP Edge Client Version: 7270 for Windows. Previous Versions: Any versions older than 7270 installed on Windows. Trigger: Attempting a direct upgrade from any older version to 7270.

Workaround

Perform a fresh installation of BIG-IP Edge Client version 7270 for Windows: 1. Uninstall any previously installed versions of BIG-IP Edge Client on Windows devices. 2. Download and install version 7270 as a new installation.

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips