Bug ID 421499: MAC OS X Edge Client fails to establish network access connection to BIG-IP Edge Gateway if it is behind PPTP VPN connection.

Last Modified: Nov 22, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
10.2.4, 11.1.0, 11.2.0, 11.2.1, 11.3.0, 11.4.0, 11.4.1

Fixed In:
11.5.0, 11.4.1 HF2, 11.4.0 HF4, 11.2.1 HF10

Opened: May 20, 2013
Severity: 3-Major
Related Article:


If you use 3rd party PPTP VPN connection and connect to BIG-IP Edge Gateway over this PPTP tunnel, MAC OS X Edge Client will fail to connect after initially establishing successful connection with BIG-IP Edge Gateway.


MAC OS X Edge Client fails to establish network access connection.


MAC OS X inbuilt PPTP client software, BIG-IP Edge Gateway and BIG-IP MAC OS X Edge Client. Its untested but its very much possible to see this issue with some other third party PPTP client software too.



Fix Information

BIG-IP Edge Client for MAC OS X code now handles network access over a third party PPTP VPN connection.

Behavior Change