Bug ID 423717: Automatic plugin installation in Safari 7

Last Modified: Oct 06, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.5.0, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.10, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.5.4 HF2, 11.5.4 HF3, 11.5.4 HF4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9

Opened: Jun 21, 2013
Severity: 2-Critical


When the client connects to APM (with Safari) and the components need to be installed (first visit) or upgraded, APM runs a Java Applet to install the packages. The applet is loaded and runs, but the Installer is not able to run. Safari posts an alert that the installation has failed and for the user to manually install the plugins.


Cannot install updated plugins to complete Access Policy or launch Network Access.


On MAC OS X 10.9 (Mavericks) user connects to APM using Apple's Safari 7 browser.


There are two workarounds: 1. Use Mozilla Firefox or Google Chrome to install/upgrade components and go back to using Safari. 2. Safari: Try to connect to BIG-IP Edge gateway and install F5 plug-ins. If it fails, open Safari :: preferences :: Security :: Manage website Settings; then click Java on the left column. The BIG-IP Edge Gateway URL appears on the right column. Select 'Run in Unsafe Mode' from the drop-down list in front of the BIG-IP Edge Gateway URL. Connect to BIG-IP Edge Gateway again.

Fix Information


Behavior Change