Bug ID 428068: Insufficiently detailed causes for session deletion.

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.10, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.5.4 HF2, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1

Fixed In:
12.0.0, 11.6.1 HF1, 11.5.4 HF3

Opened: Aug 15, 2013
Severity: 2-Critical

Symptoms

When a session is deleted for a reason unrelated to explicit admin action, a generic log message appears: 'Session deleted due to user inactivity or errors.' The message does not distinguish user inactivity from 'error', so the log message indicates a possible error when perhaps none had occurred.

Impact

Cannot troubleshoot a session termination cause because there is no ability to determine whether the session was deleted because of normal user inactivity or due to some other cause.

Conditions

Normal user inactivity is indistinguishable from numerous other causes related to policy actions.

Workaround

None.

Fix Information

The session deletion cause has been added as an enhancement to the session deletion log functionality.

Behavior Change