Bug ID 429163: EdgeClient reconnects in loop due to impossibility of update in special case (11.3.0-hf3)

Last Modified: Jul 12, 2023

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
11.3.0, 11.4.0, 11.4.1

Fixed In:
11.5.0, 11.4.1 HF2, 11.4.0 HF4

Opened: Aug 29, 2013

Severity: 3-Major


EdgeClient isn't able to connect to APM showing "Couldn't update component due to lack of priveleges" error logs. EdgeClient tries to connect in loop.


User isn't able to connect to VPN.


* Client machine has no InstallerService. * Client machine has installed 11.3.0hf3 (or older) user-scoped client components and 11.3.0hf5 (or newer) machine scoped components.


Remove user scoped components using CTU.

Fix Information

Resolved issue where InstallerService is not installed and Internet Explorer is used so that the correct newer components are employed to avoid reconnect looping when per-user is used, instead of per-machine.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips