Bug ID 430965: F5 VPN driver re-installation may cause windows 8.1 crash

Last Modified: Apr 28, 2025

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
10.2.4, 11.2.0, 11.2.1, 11.3.0, 11.4.0, 11.4.1

Fixed In:
11.5.0, 11.4.1 HF2, 11.4.0 HF4, 11.3.0 HF9, 11.2.1 HF10, 10.2.4 HF8

Opened: Sep 18, 2013

Severity: 2-Critical

Related Article: K17294

Symptoms

Windows 8.1 changed format of hardware IDs strings it exposed a bug in VPN driver installer: Driver installer does not properly remove VPN driver from Windows 8.1. Subsequent driver re-installation may case Windows crash [windows core dump].

Impact

May cause windows 8.1 crash

Conditions

F5 VPN driver installed (uninstalled) on Windows 8.1.

Workaround

This issue has no workaround at this time.

Fix Information

Resolved issue where Windows 8.1 SetupDiGetDeviceRegistryProperty function returned hardware IDs with spaces replaced with underscores, to allow VPN driver to be uninstalled. This addresses issues with the VPN driver update.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips