Last Modified: Jul 18, 2026
Affected Product(s):
BIG-IP LTM
Known Affected Versions:
11.5.1, 11.5.1 hf1, 11.5.1 hf2, 11.5.1 hf3, 11.5.1 hf4, 11.5.1 hf5, 11.5.1 hf6, 11.5.1 hf7, 11.5.1 hf8, 11.5.1 hf9, 11.5.1 hf10, 11.5.1 hf11, 11.5.2, 11.5.2 hf1, 11.5.3, 11.5.3 hf1, 11.5.3 hf2, 11.5.4, 11.5.4 hf1, 11.5.4 hf2, 11.5.4 hf3, 11.5.4 hf4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10, 11.6.0, 11.6.0 hf1, 11.6.0 hf2, 11.6.0 hf3, 11.6.0 hf4, 11.6.0 hf5, 11.6.0 hf6, 11.6.0 hf7, 11.6.0 hf8, 11.6.1, 11.6.1 hf1, 11.6.1 hf2, 11.6.2, 11.6.2 hf1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3, 12.1.1, 12.1.1 hf1, 12.1.1 hf2, 12.1.2, 12.1.2 hf1, 12.1.2 hf2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 12.1.5, 12.1.5.1, 12.1.5.2, 12.1.5.3, 12.1.6
Opened: Oct 18, 2013 Severity: 3-Major Related Article:
K25051022
While running a version of BIG-IP older than the most recent release on a new hardware platform (recently purchased or recently acquired through RMA exchange), the 'tmsh show sys hardware' command may display the Platform ID code in place of the official F5 platform name. For example, the 'tmsh show sys hardware' command may display a Platform ID like the following: Platform Name D113 instead of the official platform marketing name, such as: Platform Name BIG-IP 10000F
Custom automation scripts which depend on correctly matching F5 platform marketing names may fail to match the platform ID.
This may occur if the version of BIG-IP software installed is not the most recent release, and the hardware platform is a newer variant (due to added hardware features or other manufacturing change) than was originally supported by the older BIG-IP software release. Note: The source of the platform information comes in a file: /etc/hal/MARKETING-NAMES. With each release, this file is updated to reflect the platforms available at time of release. The marketing-names package version serves as an identifier of the age of the marketing-names package.
Update platform-identification scripts to include the relevant platform IDs among the recognized match values. Note: To get the newest marketing-names package, you must upgrade to a newer BIG-IP release, or specifically request an individual engineering hotfix to address the issue.
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