Last Modified: Oct 06, 2020
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Known Affected Versions:
10.2.2, 10.2.4, 11.2.0, 11.2.1, 11.3.0, 11.4.0, 11.4.1, 11.5.0, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5
11.6.0, 11.5.1 HF6, 11.4.1 HF6, 11.2.1 HF15, 10.2.4 HF8
Opened: Nov 28, 2013
Related AskF5 Article: K15776
If client components without BZ430965 fixed are installed and then uninstalled on Windows 8.1, then the F5 Networks VPN Adapter will be uninstalled only partially. A subsequent attempt to install VPN Adapter driver on such client machine may lead to blue screen error.
Difficulty installing F5 VPN software on client system.
VPN adapter not completed uninstalled
In order to completely uninstall VPN Adapter driver: 1) Open Device Manager. 2) In the main menu select View -> Show hidden devices. 3) Expand Network adapters. 4) Right-click on F5 Networks VPN Adapter. 5) In the popup menu select Uninstall. 6) In the next window check Delete the driver software for this device.
When installing VPN driver on Windows 8.1 with partially uninstalled VPN driver, BSOD no longer occurs.