Bug ID 439453: Some Citrix Receivers fail to work with APM when APM is integrating with StoreFront

Last Modified: Apr 28, 2025

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
11.4.0, 11.4.1

Fixed In:
11.5.0, 11.4.1 HF4, 11.4.0 HF8

Opened: Dec 03, 2013

Severity: 2-Critical

Symptoms

Despite APM_Citrix_ConfigXML pointing to correct PNAgent site on StoreFront, APM sends request to default PNAgent site. StoreFront responds with 404. APM decides it is in Replacement mode and responds with its own config.xml. Receiver starts sending requests using default PNAgent path "/Citrix/PNAgent/" and subsequently fails.

Impact

Citrix Receivers fail to work with APM

Conditions

APM is integrating with StoreFront

Workaround

Apply the following iRule to the Citrix virtual: priority 1 when HTTP_REQUEST { set tmm_apm_session_id [HTTP::cookie MRHSession] }

Fix Information

Now Citrix Receiver works with APM when APM is integrating with StoreFront

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips