Bug ID 440583: Download Now button is greyed out once it is set and no way to reset in GUI other than through TMSH

Last Modified: Mar 12, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP SWG(all modules)

Known Affected Versions:
11.5.0, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.5.4 HF2, 11.5.4 HF3, 11.5.4 HF4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9

Fixed In:
11.6.0

Opened: Dec 12, 2013
Severity: 3-Major

Symptoms

After the Download Now button is clicked, the BIG-IP system tries to download the master db. If for any reason it fails, SWG tries to download the database repeatedly.

Impact

The system tries to download repetitively. You will see the log message with return code and stating download failed if there is any download issue. Also, if the download is in progress, there is no way for you to stop it.

Conditions

The main issue is, if download fails due to Internet connectivity or some other issue, there is no easy way in GUI for the user to stop download.

Workaround

You can log on to the BIG-IP system and enter the following tmsh command: modify sys url-db download-schedule urldb { download-now false } To stop the database download completely, for network maintenance or for other operations, you can enter the following command in tmsh: modify sys url-db download-schedule urldb { status false } The status flag tells the BIG-IP system not to download any database (Master/RTU/Ace) during the network maintenance window during which Internet connectivity would not be there. To enable the download again, it is important that you set the status back to true: modify sys url-db download-schedule urldb { status true }

Fix Information

The system now shows an error message when download fails due to Internet connectivity or some other issue.

Behavior Change