Bug ID 440583: Download Now button is greyed out once it is set and no way to reset in GUI other than through TMSH

Last Modified: May 29, 2024

Affected Product(s):
BIG-IP SWG(all modules)

Known Affected Versions:
11.5.0, 11.5.1, 11.5.2, 11.5.3, 11.5.4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10

Fixed In:

Opened: Dec 12, 2013

Severity: 3-Major


After the Download Now button is clicked, the BIG-IP system tries to download the master db. If for any reason it fails, SWG tries to download the database repeatedly.


The system tries to download repetitively. You will see the log message with return code and stating download failed if there is any download issue. Also, if the download is in progress, there is no way for you to stop it.


The main issue is, if download fails due to Internet connectivity or some other issue, there is no easy way in GUI for the user to stop download.


You can log on to the BIG-IP system and enter the following tmsh command: modify sys url-db download-schedule urldb { download-now false } To stop the database download completely, for network maintenance or for other operations, you can enter the following command in tmsh: modify sys url-db download-schedule urldb { status false } The status flag tells the BIG-IP system not to download any database (Master/RTU/Ace) during the network maintenance window during which Internet connectivity would not be there. To enable the download again, it is important that you set the status back to true: modify sys url-db download-schedule urldb { status true }

Fix Information

The system now shows an error message when download fails due to Internet connectivity or some other issue.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips