Last Modified: Jul 18, 2026
Affected Product(s):
BIG-IP APM
Known Affected Versions:
11.5.1, 11.5.1 hf1, 11.5.1 hf2, 11.5.1 hf3, 11.5.1 hf4, 11.5.1 hf5, 11.5.1 hf6, 11.5.1 hf7, 11.5.1 hf8, 11.5.1 hf9, 11.5.1 hf10, 11.5.1 hf11, 11.5.2, 11.5.2 hf1, 11.5.3, 11.5.3 hf1, 11.5.3 hf2, 11.5.4, 11.5.4 hf1, 11.5.4 hf2, 11.5.4 hf3, 11.5.4 hf4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10, 11.6.0, 11.6.0 hf1, 11.6.0 hf2, 11.6.0 hf3, 11.6.0 hf4, 11.6.0 hf5, 11.6.0 hf6, 11.6.0 hf7, 11.6.0 hf8, 11.6.1, 11.6.1 hf1, 11.6.1 hf2, 11.6.2, 11.6.2 hf1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3
Fixed In:
12.0.0
Opened: Feb 03, 2014 Severity: 3-Major Related Article:
K15890619
The Citrix Client Detection process may incorrectly prompt for the installation of client software. As a result of this issue, you may encounter one or more of the following symptoms: During subsequent access sessions, when accessing the Citrix resource, the webtop session displays the following message: -- Citrix client not detected -- Clicking the Skip button of the Citrix client download allows the Citrix session to initiate. -- Enabling the Add APM virtual server to the Internet Explorer Compatibility view setting eliminates the "Citrix client not detected" prompt.
The BIG-IP APM webtop prompts you to install the Citrix client software.
This issue occurs when all of the following conditions are met: -- Your BIG-IP APM system is configured for Citrix replacement mode. -- You are using Internet Explorer 11. -- Citrix client software is installed on your device. -- You establish a new access session and attempt to access the Citrix resource.
To work around this issue, you can add the BIG-IP APM virtual server to the Internet Explorer Compatibility view setting on the client device. Impact of workaround: Performing the suggested workaround should not have a negative impact on your system
The Citrix Client Detection process now correctly prompts for the installation of client software.