Bug ID 447013: The Citrix Client Detection process may incorrectly prompt for the installation of client software.

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.4.1, 11.5.0, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3

Fixed In:
12.0.0, 11.6.0 HF4, 11.5.1 HF6, 11.4.1 HF6

Opened: Feb 03, 2014
Severity: 3-Major
Related AskF5 Article:
K15890619

Symptoms

The Citrix Client Detection process may incorrectly prompt for the installation of client software. As a result of this issue, you may encounter one or more of the following symptoms: During subsequent access sessions, when accessing the Citrix resource, the webtop session displays the following message: -- Citrix client not detected -- Clicking the Skip button of the Citrix client download allows the Citrix session to initiate. -- Enabling the Add APM virtual server to the Internet Explorer Compatibility view setting eliminates the "Citrix client not detected" prompt.

Impact

The BIG-IP APM webtop prompts you to install the Citrix client software.

Conditions

This issue occurs when all of the following conditions are met: -- Your BIG-IP APM system is configured for Citrix replacement mode. -- You are using Internet Explorer 11. -- Citrix client software is installed on your device. -- You establish a new access session and attempt to access the Citrix resource.

Workaround

To work around this issue, you can add the BIG-IP APM virtual server to the Internet Explorer Compatibility view setting on the client device. Impact of workaround: Performing the suggested workaround should not have a negative impact on your system

Fix Information

The Citrix Client Detection process now correctly prompts for the installation of client software.

Behavior Change