Bug ID 447319: Requests Export: Japanese characters (SHIFT-JIS) unreadable in PDF

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP ASM(all modules)

Known Affected Versions:
11.2.1, 11.4.0, 11.4.1, 11.5.0, 11.5.1, 11.6.0, 11.6.1, 11.6.2, 11.6.3,, 12.1.0 HF1, 12.1.0 HF2, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2

Fixed In:
12.0.0,, 11.5.2, 11.4.1 HF6, 11.2.1 HF11

Opened: Feb 05, 2014

Severity: 4-Minor

Related Article: K57527347


Japanese characters (SHIFT-JIS) unreadable in PDF.


PDF not readable when exporting requests


This occurs when you try to export requests containing Japanese characters. This also occurs with some other Asian languages



Fix Information

Because the BIG-IP system's PDF-generating mechanism does not support all character encodings, you now have the option of exporting Requests and Event Correlation as an HTML file, or as a PDF file.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips