Bug ID 447399: LCD message: 'xxh Unable to check for updates'.

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP LTM(all modules)

Known Affected Versions:
11.5.0, 11.5.1, 11.5.2, 11.5.3, 11.5.4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10, 11.6.0, 11.6.1, 11.6.2, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3, 12.0.0, 12.0.0 HF1, 12.1.0 HF1, 12.0.0 HF2, 12.1.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2

Opened: Feb 05, 2014

Severity: 4-Minor

Symptoms

There is a message 'Unable to check for updates' that results from the update-check feature being enabled (which it is by default) when there is no path available to the update server, callhome.f5.com.

Impact

LCD might display the message: Unable to check for updates. The auto-check operation occurs once a week by default. If there are more than three failures in a row, the system no longer reports the error message.

Conditions

This occurs on devices that cannot access the update server, callhome.f5.com.

Workaround

Make sure the system can access the update server, callhome.f5.com. If you know the system will not be able to access the update server (for example, because it has no connection to the Internet), disable update check. To do so: -- In the GUI, on the System :: Software Management :: Update Check page, set 'Automatic Update Check' to 'Disabled, and press 'Apply Settings'. -- Using TMSH, run the following command: tmsh modify sys software update auto-check disabled.

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips