Bug ID 451982: Access Policy Sync Operation Shows Failed

Last Modified: Nov 07, 2022

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
11.4.1, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3,,,,, 11.6.4, 11.6.5,,,, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3,,,,,,,, 12.1.4,, 12.1.5,,,, 12.1.6, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1

Opened: Mar 11, 2014

Severity: 3-Major

Related Article: K15701


In some cases the web interface will show that an Access Policy Sync Operation has failed with the specific error "The folder /Common/POLICYSYNC_ap1 cannot be deleted because it is not empty."


Administrator cannot sync an Access Policy with the same name to more than one Device Group.


This issue occurs when Administrator attempts to sync an Access Policy with the same name to more than one Device Group.


Administrator must ensure that differently named Access Policies are used when performing Policy Sync to different Device Groups. The easiest way to use the same Access Policy with different names would be to select the "Copy..." link on the Access Policy >> Access Profiles List GUI page. Provide a new name for the profile being copied. Once the Access Profile is copied, the administrator will need to select the new name from the Access Policy Sync page to sync to the second device group. This would need to be performed for each device group beyond the first.

Fix Information


Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips