Bug ID 455264: Error messages are not clear when adding member to device trust fails

Last Modified: Oct 06, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP All(all modules)

Known Affected Versions:
11.4.1, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.10, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5

Fixed In:
12.0.0, 11.6.0 HF6, 11.5.3 HF2, 11.4.1 HF10

Opened: Apr 02, 2014
Severity: 3-Major
Related AskF5 Article:


If you cannot reach the IP address of a device that you are adding to a device trust then the error message does not properly display in the GUI. For some errors the message is empty and for some errors the message contains unformatted xml data.


User cannot be sure what the problem with adding the device really is.


This problem occurs when adding a peer or subordinate to the device trust where the IP address cannot be reached.


Verify that the address is correct and that you are able to route to the device you are trying to add to the device trust.

Fix Information

During trust initiation when the peer is unreachable, the system now posts the error message is "This device is not found."

Behavior Change