Bug ID 455980: Home directory is purged when the admin changes user password.

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP All(all modules)

Known Affected Versions:
11.4.1, 11.5.0, 11.5.1, 11.5.2, 11.5.3

Fixed In:
11.6.0, 11.5.4

Opened: Apr 07, 2014

Severity: 3-Major

Related Article: K17210

Symptoms

When an admin changes a user's password, the contents of the home directory are purged, that is, the system deletes some or all of the files in that user's home directory.

Impact

Some or all of the files in that user's home directory are deleted.

Conditions

This happens whenever a user's password is modified. Can also be triggered by an upgrade from 10.x.

Workaround

This issue has no workaround for the basic case at this time. However, when this is caused by a 10.x-to-11.x upgrade, the original files can be recovered by booting back into the 10.x boot location and copying them off the system (or by extracting them from a UCS, or by mounting the root lvm volume from the previous boot location).

Fix Information

On password change by an admin user for a user, the home directory of the user is left intact.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips