Bug ID 456389: Dashboard shows Unrecoverable communications error in case ASM widgets

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP ASM(all modules)

Known Affected Versions:
11.4.1, 11.6.0, 11.6.1, 11.6.2, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3, 12.1.0 HF1, 12.1.0 HF2, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2

Fixed In:
12.0.0

Opened: Apr 09, 2014

Severity: 3-Major

Symptoms

Using the dashboard, the system produces an error message if you navigate to dashboard --> views --> /standard/overview/ bd --> system. The dashboard partially loads and suddenly throws the error : "Unrecoverable communications error" and in the log of httpd showed ... err httpd[9587]: [error] [client 10.70.1.215] script '/usr/local/www/dms/policy/flex_get_data.php' not found or unable to stat

Impact

Dashboard representation is problematic.

Conditions

Upgrade from 11.2.1 to 11.4.1 HF3, and click within the dashboard : dashboard --> views --> /standard/overview/ bd --> system

Workaround

You can configure any possible widgets on the Overview screens, like: Security > Overview > Summary for example.

Fix Information

We fixed the Dashboard presentation of Unrecoverable communications error in case ASM widgets were configured before the upgrade.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips