Bug ID 456389: Dashboard shows Unrecoverable communications error in case ASM widgets

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP ASM(all modules)

Known Affected Versions:
11.4.1, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4

Fixed In:
12.0.0

Opened: Apr 09, 2014
Severity: 3-Major

Symptoms

Using the dashboard, the system produces an error message if you navigate to dashboard --> views --> /standard/overview/ bd --> system. The dashboard partially loads and suddenly throws the error : "Unrecoverable communications error" and in the log of httpd showed ... err httpd[9587]: [error] [client 10.70.1.215] script '/usr/local/www/dms/policy/flex_get_data.php' not found or unable to stat

Impact

Dashboard representation is problematic.

Conditions

Upgrade from 11.2.1 to 11.4.1 HF3, and click within the dashboard : dashboard --> views --> /standard/overview/ bd --> system

Workaround

You can configure any possible widgets on the Overview screens, like: Security > Overview > Summary for example.

Fix Information

We fixed the Dashboard presentation of Unrecoverable communications error in case ASM widgets were configured before the upgrade.

Behavior Change