Bug ID 460939: ObAccessException thrown by OAM SDK while checking if the resource is protected is not handled properly in EAM plugin.

Last Modified: Oct 06, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.2.1, 11.3.0, 11.4.0, 11.4.1, 11.5.0, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4

Fixed In:
11.6.0, 11.5.1 HF5, 11.4.1 HF6, 11.4.0 HF8

Opened: May 06, 2014
Severity: 3-Major
Related AskF5 Article:


On the EAM Client side handler while processing TMEVT_INGRESS, ObAccessException is sent from the Oracle Access Manager (OAM).


EAM process cores and restarts. This exception is thrown in very rare instances, and in those cases, the unhandled exception causes the EAM plugin to core. The EAM process is restarted, and then handles user requests.


The exact conditions required to reproduce the error are unknown. However, in rare instances, the OAM SDK throws the ObAccessException while checking whether the requested resource is protected by accessgate.



Fix Information

Additional exception processing (for ObAccessException from the Oracle Access Manager (OAM)) was added to the EAM module. The module now handles this exception by displaying an error.

Behavior Change