Bug ID 461949: Virtual server with Portal Access and DOS profile resets connection

Last Modified: Jun 30, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP ASM(all modules)

Known Affected Versions:
11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4

Fixed In:
11.6.0 HF5

Opened: May 13, 2014
Severity: 2-Critical
Related AskF5 Article:


Virtual server resets connection.


The system posts an error similar to the following: err apd[4646]: 01490000:3: AccessPolicyD.cpp func: 'process_request()' line: 736 Msg: EXCEPTION AccessPolicyD.cpp line:653 function: process_request - error 4 reading/parsing response from socket.


Requests are dropped on a virtual server that meets all of the following criteria: -- APM Access Policy. -- DOS Profile with Application Enabled. -- SSL profile on serverside.


Either disable the DOS profile on the virtual server, or disable the SSL profile on the serverside.

Fix Information

Virtual server with Portal Access, DOS profile, and SSL profile configuration no longer resets connections.

Behavior Change