Bug ID 466527: Customization template file object cannot be synchronized

Last Modified: Nov 22, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.5.0, 11.4.1, 11.4.0

Opened: Jun 10, 2014
Severity: 3-Major
Related Article:


Sync might fail if sending a change to a customization template file.


The system posts a log message similar to the following: 01070711:3: Caught runtime exception , Failed to collect files (get_files_to_sync:() :snapshot path () req (12158) pmgr (12158) not valid msg (modify { customization_template_file { customization_template_file_customization_group_name 'object_name'.


This issue occurs when all of the following conditions are met: -- An administrator customized a BIG-IP APM system's customization template. -- You attempt to synchronize the configuration change to peer systems.


To work around the problem, use the 'Overwrite Configuration' option and restart the sync.

Fix Information


Behavior Change