Bug ID 466828: Fixing image import

Last Modified: Jul 12, 2023

Affected Product(s):
BIG-IP AVR(all modules)

Known Affected Versions:

Fixed In:

Opened: Jun 11, 2014

Severity: 4-Minor


Importing an image or a hotfix using the GUI may fail on AVR-only BIG-IPs.


A blank page is displayed in the GUI in the software management pages, and catalina.out has the following log messages: ERROR [TP-Processor3] controller.XSLServlet:error - java.lang.IllegalStateException: Couldn't find an object or screen for this shuffle: sw_updates:upload


This occurs if AVR is licensed and provisioned, with no LTM.


Copy the image or hotfix to /shared/images at the command line. For more information, see K13123: Managing BIG-IP product hotfixes (11.x - 12.x), available at https://support.f5.com/csp/article/K13123

Fix Information

The issue was fixed.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips