Bug ID 469798: Unable to create security policy through GUI because the GUI times out

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP ASM(all modules)

Known Affected Versions:
11.6.2 HF1

Fixed In:
11.6.0, 11.5.1 HF5

Opened: Jul 01, 2014

Severity: 2-Critical

Related Article: K17343

Symptoms

When the customer tries to configure a new security policy on the active unit the GUI becomes 'stuck' at the last screen for more than 25 minutes before eventually timing the session out and returning a blank page.

Impact

In a CMI device group of at least two machines the user is unable to create security policy through GUI as the GUI times out.

Conditions

ASM sync is enabled for a CMI device group of at least two machines.

Workaround

This issue has no workaround at this time.

Fix Information

We prevented a deadlock that occurred when sending synchronization events. The user will now be able to create a security policy through the GUI.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips