Last Modified: Sep 13, 2023
Known Affected Versions:
11.5.1 HF1, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.6.2 HF1, 11.3.0, 11.4.0, 11.4.1, 11.6.0, 11.6.1, 11.6.2, 11.6.3, 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 11.6.4, 11.6.5, 126.96.36.199, 188.8.131.52, 184.108.40.206, 12.1.0 HF1, 12.1.0 HF2, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2
12.0.0, 11.6.0 HF4, 11.5.1 HF6, 11.4.1 HF9
Opened: Jul 15, 2014 Severity: 3-Major Related Article:
Related Article: K16637
Emails sent by the APM Email Agent when received by certain SMTP servers do not contain subject and body. This is caused by an incomplete header terminating character (LF) used in the Email Agent. CRLF needs to be used at the end of header and as a separator between the header and email body as per RFC 5322.
Email message with Empty body received by certain SMTP server.
Certain SMTP servers does not accept the LF terminator used in the Emails generated by APM Email agent.
The APM Email agent now generates emails using CRLF at the end of the header and as a separator between the header and the email body, conforming to RFC 5322.