Bug ID 472713: IE8: "An error has occurred while trying to process your request" while viewing active sessions

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP PEM(all modules)

Known Affected Versions:
11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4

Opened: Jul 22, 2014
Severity: 3-Major

Symptoms

Sometimes, in IE8, while searching for particular active session by session IP an error message appears. The error message says that the system is trying to process your request.

Impact

IE8 will not display the page

Conditions

PEM enabled, with subscriber sessions active. IE8 Viewing active sessions via Policy Enforcement :: Subscribers

Workaround

Try refreshing the page, or try other browsers such as Chrome or Firefox.

Fix Information

None

Behavior Change