Bug ID 472867: Firefox 31 or later cannot connect to BIG-IP Configuration Utility

Last Modified: May 29, 2024

Affected Product(s):
BIG-IP All(all modules)

Known Affected Versions:
11.0.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.5.1 HF1, 11.6.1 HF1, 11.5.1 HF2, 11.6.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.1 HF10, 11.5.1 HF11, 11.5.2 HF1, 11.6.2 HF1, 11.5.3 HF1, 11.5.3 HF2, 11.5.4 HF1, 11.5.4 HF2, 11.5.4 HF3, 11.5.4 HF4, 11.1.0, 11.2.0, 11.3.0, 11.4.0, 11.5.0, 11.5.1, 11.5.2, 11.5.3, 11.5.4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10, 11.6.0, 11.6.1, 11.6.2, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3

Opened: Jul 23, 2014

Severity: 3-Major

Related Article: K16161

Symptoms

Using Firefox version 31 or later cannot connect to a BIG-IP system, The browser hangs instead of connecting properly and displaying the configuration utility. No error messages are given, so it appears that the BIG-IP is down.

Impact

Cannot connect to the BIG-IP Configuration Utility using the using Firefox version 31 or later.

Conditions

This occurs when using Firefox version 31 or later.

Workaround

Use a different browser, or manually regenerate the device's SSL certificate and restart the web server. To manually regenerate device SSL Certificate: 1) /usr/bin/openssl req -rand /dev/random -new -sha256 -key /config/httpd/conf/ssl.key/server.key -x509 -days 3650 -out /config/httpd/conf/ssl.crt/server.crt -extensions usr_cert. 2) bigstart restart httpd. If your system is already running version 31 or later, reinstall the version 30 Firefox browser.

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips