Bug ID 480829: iOS Citrix Receiver fails to connect to the Store when APM is configured in integration mode with Storefront 2.5 using storefront protocol

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
12.0.0, 12.0.0 HF1, 12.1.0 HF1, 12.0.0 HF2, 12.1.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2

Fixed In:
12.1.0

Opened: Sep 24, 2014

Severity: 4-Minor

Symptoms

Citrix Receiver 5.9 for iOS fails to connect to the store with an error message: Cannot Add Account. Citrix Receiver 5.8.3 for iOS crashes after sending credentials.

Impact

Citrix receiver is unable to connect

Conditions

APM is configured in integration mode with Citrix Storefront 2.5.

Workaround

Update Citrix Storefront to version 2.5.2 or configure iOS Receiver to use legacy protocol.

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips