Bug ID 484088: Citrix Receivers for Android and iOS fail to connect after upgrade

Last Modified: Mar 21, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM, Install/Upgrade(all modules)

Known Affected Versions:
11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4

Opened: Oct 13, 2014
Severity: 3-Major

Symptoms

Existing Citrix Receivers for Android and iOS fail to connect after upgrade from versions prior to 11.6.0 HF4.

Impact

Citrix Receivers for Android and iOS fail to connect after upgrade.

Conditions

This occurs when APM is configured in proxy mode with Citrix StoreFront.

Workaround

Recreate the Citrix Receiver accounts that fail to connect.

Fix Information

None

Behavior Change