Last Modified: Oct 16, 2023
Affected Product(s):
BIG-IP LTM
Known Affected Versions:
11.2.1, 11.6.1, 11.6.2, 11.6.3, 11.6.3.1, 12.0.0, 12.0.0 HF1, 12.1.0 HF1, 12.0.0 HF2, 12.1.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2, 12.1.0, 12.1.1, 12.1.2, 12.1.3, 12.1.3.1
Fixed In:
13.0.0, 12.1.3.2, 11.6.3.2, 11.5.4 HF3
Opened: Oct 28, 2014 Severity: 3-Major Related Article:
K52278479
You may see the following critical error message in /var/log/ltm: "FIPS acceleration device failure: cannot locate key"
SSL can not locate the key from the FIPS card, and SSL will not function properly.
There is FIPS card in the BIG-IP and the key is retrieved. It is not known the exact conditions that cause this, but it seems to be related to GTM being enabled.
None known, but restarting tmm or rebooting might correct the condition.
There is now additional information in the error message that can help resolve the issue.