Bug ID 487144: tmm intermittently reports that it cannot find FIPS key

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP LTM(all modules)

Known Affected Versions:
11.2.1, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.5.4 HF2, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3, 11.6.3.1, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1

Fixed In:
13.0.0, 12.1.3.2, 11.6.3.2, 11.5.4 HF3

Opened: Oct 28, 2014
Severity: 3-Major
Related AskF5 Article:
K52278479

Symptoms

You may see the following critical error message in /var/log/ltm: "FIPS acceleration device failure: cannot locate key"

Impact

SSL can not locate the key from the FIPS card, and SSL will not function properly.

Conditions

There is FIPS card in the BIG-IP and the key is retrieved. It is not known the exact conditions that cause this, but it seems to be related to GTM being enabled.

Workaround

None known, but restarting tmm or rebooting might correct the condition.

Fix Information

There is now additional information in the error message that can help resolve the issue.

Behavior Change