Bug ID 488811: F5-prelogon user profile folder are not fully cleaned-up

Last Modified: Apr 28, 2025

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
11.4.1, 11.5.0, 11.5.1, 11.5.1 HF1, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.1 HF10, 11.5.1 HF11, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8

Fixed In:
12.1.0, 12.0.0, 11.6.1, 11.5.4 HF2

Opened: Nov 05, 2014

Severity: 3-Major

Related Article: K16981

Symptoms

When a user logs on using Network Logon in Windows, it triggers access policy execution, and the policy creates a temporary user, f5 Pre-Logon User. This causes the operating system to create a profile folder on the computer. After several executions, these folders start to accumulate because they are not removed properly after policy execution is complete. Each time the access policy runs, it creates a user folder of the form f5 Pre-Logon User.<HOSTNAME>.xyz in the C:\Users folder.

Impact

Disk runs out of space and user is confused.

Conditions

A user logs on to the computer using Network Logon in Windows. (Windows Logon Integration)

Workaround

To work around the problem, delete folders manually.

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips