Bug ID 489767: Webroot cloud lookup support

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP PEM(all modules)

Known Affected Versions:
11.5.1 HF1, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.1 HF10, 11.5.1 HF11, 11.5.2 HF1, 11.5.3 HF1, 11.5.3 HF2, 11.5.4 HF1, 11.5.4 HF2, 11.5.4 HF3, 11.5.4 HF4

Fixed In:
11.6.0 HF5

Opened: Nov 10, 2014

Severity: 4-Minor

Symptoms

PEM does not have the ability to query the Webroot cloud database for URLs that are only available in the Webroot server in the cloud. There is one global Webroot database on the BIG-IP system, which contains millions of URLs it can categorize. However, the Webroot URL categorization database is hosted on their cloud, and can categorize billions of URLs. In certain countries, some of the popular URLs can only be categorized by the Webroot cloud database.

Impact

Certain URLs are categorized as unknown by the local Webroot database that is managed on the BIG-IP system, even though they could be categorized by the Webroot cloud service.

Conditions

This only occurs when Webroot cloud lookup enabled. The Webroot cloud lookup features is disabled by default.

Workaround

None.

Fix Information

The support is added, so that PEM can perform the Webroot cloud lookup asynchronously and cache the categorization result. When feature requests with the same URL arrives, PEM will be able to categorize the URL based on the cached Webroot cloud lookup result.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips