Bug ID 492640: Citrix Storefront replacement mode: Webtop from Internet explorer sends two launch requests

Last Modified: Mar 21, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4

Opened: Nov 24, 2014
Severity: 4-Minor
Related AskF5 Article:
K93502575

Symptoms

Using Webtop to launch the Citrix Applications/Desktops sends two requests and both fails. Clicking on the Citrix resource silently fails.

Impact

Cannot launch Citrix applications or desktops.

Conditions

-- APM is in Storefront replacement mode. Resources are published through Webtop. -- For Internet Explorer versions earlier than version 11.

Workaround

Use Internet Explorer version 11, or add the virtual server fqdn to the trusted sites list (Internet Explorer :: Tools :: Security :: Trusted Sites) for ActiveX to work properly for versions earlier than 11.

Fix Information

None

Behavior Change