Bug ID 496817: Big-IP Edge client for Windows fails to connect to Firepass server if tunnel is established through a proxy

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.4.0, 11.4.1, 11.5.0, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.5.2 HF1, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4

Fixed In:
12.0.0, 11.6.0 HF5, 11.5.3, 11.4.1 HF9

Opened: Dec 16, 2014
Severity: 3-Major


In a reconnect scenario, Big-IP Edge Client cannot connect to a FirePass server if the tunnel was established through a proxy server.


The client fails to restore the VPN connection to the FirePass server.


Proxy is used to create VPN tunnel. The server is FirePass.


Restart client.

Fix Information

Added backward compatibility changes to BIG-IP Edge Client for Windows to work properly with FirePass.

Behavior Change