Bug ID 497299: Thales install fails if the BIG-IP system is also configured as the RFS

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP None(all modules)

Known Affected Versions:
11.5.1 HF1, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.1 HF10, 11.5.1 HF11, 11.5.2 HF1, 11.5.3 HF1, 11.5.3 HF2, 11.5.4 HF1, 11.5.4 HF2, 11.5.4 HF3, 11.5.4 HF4, 11.5.1, 11.5.2, 11.5.3, 11.6.0, 11.6.1, 11.6.2, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3, 12.1.0 HF1, 12.1.0 HF2, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2

Fixed In:
12.0.0, 11.6.0 HF6, 11.5.4

Opened: Dec 17, 2014

Severity: 2-Critical

Related Article: K16266

Symptoms

Thales install fails.

Impact

Cannot use Thales HSM with the BIG-IP system.

Conditions

This occurs when the BIG-IP system is also configured as the RFS.

Workaround

In the following procedure, when running nethsm-thales-rfs-install.sh, the script returns the IP address used by the RFS server. Use that IP address when running the 'rfs-setup' command. When prompted with: Did you successfully run the above 'rfs-setup' command on the RFS server? (Yes/No), perform the following steps: 1. Open a new SSH connection to the BIG-IP system. 2. Run the following command: /opt/nfast/bin/rfs-setup --force -g --write-noauth x.x.x.x. 3. Return to nethsm-thales-install.sh SSH screen and answer 'Yes'. The script should now exit with a success message.

Fix Information

Thales install script now runs successfully when the BIG-IP system is also configured as the RFS.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips