Bug ID 497299: Thales install fails if the BIG-IP system is also configured as the RFS

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP None(all modules)

Known Affected Versions:
11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.10, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5

Fixed In:
12.0.0, 11.6.0 HF6, 11.5.4

Opened: Dec 17, 2014
Severity: 2-Critical
Related Article:


Thales install fails.


Cannot use Thales HSM with the BIG-IP system.


This occurs when the BIG-IP system is also configured as the RFS.


In the following procedure, when running nethsm-thales-rfs-install.sh, the script returns the IP address used by the RFS server. Use that IP address when running the 'rfs-setup' command. When prompted with: Did you successfully run the above 'rfs-setup' command on the RFS server? (Yes/No), perform the following steps: 1. Open a new SSH connection to the BIG-IP system. 2. Run the following command: /opt/nfast/bin/rfs-setup --force -g --write-noauth x.x.x.x. 3. Return to nethsm-thales-install.sh SSH screen and answer 'Yes'. The script should now exit with a success message.

Fix Information

Thales install script now runs successfully when the BIG-IP system is also configured as the RFS.

Behavior Change