Bug ID 500034: [SMTP Configuration] Encrypted password not shown in GUI

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP All(all modules)

Known Affected Versions:
11.4.1, 11.5.0, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4

Fixed In:
12.0.0, 11.6.0 HF5, 11.5.2 HF1

Opened: Jan 08, 2015
Severity: 3-Major

Symptoms

Under SMTP configuration, when authentication is enabled (the "use authentication" check box is checked) and a user name and password are configured, the password field is empty in the configuration utility when accessing the newly created SMTP object. TMSH shows the password in hash format.

Impact

SMTP authentication fails.

Conditions

1. authentication is enabled. 2. username and password are configured.

Workaround

After saving the SMTP configuration for the first time using the configuration utility, use only TMSH, REST API, or iControl to edit it or re-enter the password. Note: This will not fix sending AVR e-mails. The only way to send e-mail before this fix is using a non-authenticated SMTP server.

Fix Information

Under SMTP configuration, when authentication is enabled (the "use authentication" check box is checked) and a user name and password are configured, the password is correctly decrypted using standard BIG-IP tools.

Behavior Change