Bug ID 502197: Allow the BIG-IP system to use proxy for update check operations.

Last Modified: May 29, 2024

Affected Product(s):
BIG-IP All(all modules)

Known Affected Versions:
11.4.1, 11.5.0, 11.5.1, 11.5.2, 11.5.3, 11.5.4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10, 11.6.0, 11.6.1, 11.6.2, 11.6.3,,,,, 11.6.4, 11.6.5,,,, 12.1.0 HF1, 12.1.0 HF2, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2

Fixed In:

Opened: Jan 21, 2015

Severity: 3-Major


If the BIG-IP system is deployed behind a web proxy and not directly connected to the internet, the updatecheck and phonehome_activate cron jobs silently fail.


No update check data is sent to the F5 Networks server, so update check operations cannot complete successfully.


The BIG-IP system is sitting behind a webp proxy but not directly connected to the internet.


Ensure that the BIG-IP device has an outbound connection to the internet.

Fix Information

The BIG-IP system now uses outbound proxy setting from existing db variables proxy.host, proxy.port, proxy.protocol, proxy.username, proxy.password for the update check and phonehome_activate features.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips