Bug ID 505069: Webroot cloud lookup granularity

Last Modified: Oct 01, 2018

Bug Tracker

Affected Product:  See more info
BIG-IP PEM(all modules)

Known Affected Versions:
11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4

Fixed In:
11.6.0 HF5

Opened: Feb 05, 2015
Severity: 2-Critical

Symptoms

When Webroot cloud lookup is enabled and a URL that can not be categorized using the local Webroot database managed on the BIG-IP system, the Webroot cloud database look up is performed in a way that the entire URL is considered as one query rather than by its subparts.

Impact

Potential performance impact due to additional, unnecessary Webroot cloud lookup. This only occurs when Webroot cloud lookup enabled. The Webroot cloud lookup features is disabled by default.

Conditions

If Webroot cloud lookup is enabled, and if the first request is: example.com/url1 and second request is example.com/url2, the second URL request results in an unnecessary cloud lookup.

Workaround

None.

Fix Information

The issue has been addressed with granular Webroot cloud lookup so that the 1st URL Webroot cloud lookup request gets all cloud results, so that additional Webroot cloud lookups could be avoided.

Behavior Change