Bug ID 505986: Extra Webroot cloud lookup requests when cache is full

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP PEM(all modules)

Known Affected Versions:
11.5.1 HF1, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.1 HF10, 11.5.1 HF11, 11.5.2 HF1, 11.5.3 HF1, 11.5.3 HF2, 11.5.4 HF1, 11.5.4 HF2, 11.5.4 HF3, 11.5.4 HF4

Fixed In:
11.6.0 HF5

Opened: Feb 10, 2015

Severity: 3-Major


When the Webroot cloud lookup cache is full, additional Webroot cloud lookup requests are made to Webroot cloud services when URL inputs cannot be categorized by local Webroot database and cloud lookup cache managed on the BIG-IP system.


Additional Webroot cloud lookup request are sent to Webroot cloud service under certain conditions. This only occurs when Webroot cloud lookup enabled. The Webroot cloud lookup features is disabled by default.


This occurs when Webroot cloud lookup is enabled, and the 128 KB-sized cloud-entries internal cache is full.



Fix Information

Webroot cloud lookup requests are no longer sent out to the cloud if the cloud lookup cache is full. This is correct behavior.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips