Bug ID 506349: BIG-IP Edge Client for Mac identified as browser by APM in some cases

Last Modified: Oct 01, 2018

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.5.0, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.5.2 HF1, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4

Fixed In:
12.1.0, 12.0.0, 11.6.0 HF5, 11.5.3

Opened: Feb 12, 2015
Severity: 3-Major

Symptoms

APM sometimes determines that BIG-IP Edge Client for Mac is a browser. This can happen if user connects again using the link on the logout page that says "Click here to open new session"

Impact

Impact depends upon access policy but user might not be able to connect.

Conditions

APM, MAC Edge client

Workaround

Click the Disconnect/Connect buttons on BIG-IP Edge Client instead of clicking the links on the logout page.

Fix Information

APM now correctly identifies BIG-IP Edge Client for Mac as an Edge Client even if the user opens a new session by clicking the link on the logout page that says "Click here to open new session".

Behavior Change