Symptoms

If the URL portion of the cloud query (HOST and URL) consists of uppercase letters, the returned result consists of lowercase URL. This converted URL does not match a subsequent request to same URL in cloud. The URL goes uncategorized.

Impact

Additional Webroot cloud lookup request are sent to Webroot cloud service under certain condition.

Conditions

This occurs when Webroot cloud lookup is enabled, and the incoming HTTP request has a URL with some uppercase letters (host portion is case insensitive). This only occurs when Webroot cloud lookup enabled. The Webroot cloud lookup features is disabled by default.

Workaround

None.

Fix Information

Webroot cloud lookup is now categorized correctly. The request URL is stored without case conversion in the cache. A subsequent HTTP request with same URL is found in cache.

Behavior Change